Legal Documents
Our privacy policy and terms are written in plain language. Questions? Contact us directly.
1. Who We Are
EmberStream Studio LLC (“Company,” “we,” “us,” or “our”) is the independent software studio that develops and operates MMO Maid, a multi-tenant Discord bot platform for MMO gaming communities. Our registered contact for privacy matters is legal@emberstreamstudio.com.
This Privacy Policy applies to MMO Maid, its associated web dashboard at mmomaid.cloud, and all related services.
2. Scope & Who This Policy Covers
This policy applies to:
- Server Administrators — Discord server owners and moderators who add MMO Maid to their server and access the web dashboard.
- Server Members — Discord users who interact with MMO Maid’s features within a server where it is deployed.
- Website Visitors — Anyone who visits mmomaid.cloud.
- Plugin Developers — Third-party developers who use the Developer SDK and publish plugins to the marketplace.
Because MMO Maid operates within Discord’s platform, your interactions with Discord are also governed by Discord’s Privacy Policy.
3. Information We Collect
3.1 Data Collected Automatically Through Discord
When MMO Maid is active in a Discord server, we receive and process the following data from Discord’s API:
- Discord User IDs — Unique numeric identifiers assigned by Discord. We do not collect usernames, email addresses, or passwords.
- Guild (Server) IDs — The unique identifier for each Discord server where MMO Maid is installed.
- Channel IDs — Identifiers for channels where MMO Maid features are configured or active.
- Role IDs — Server role identifiers used by plugins such as Group Finder and Analytics.
- Voice Session Metadata — Join/leave times, channel IDs, and duration for voice sessions — used to power Analytics. We do not record voice audio.
- Message Metadata — Message IDs and timestamps for features requiring message tracking. We do not store message content unless explicitly required by a specific plugin (e.g., Ticket transcripts).
- Screen Share Activity — Whether a screen share occurred during a voice session, along with start and end timestamps. No screen share content is captured or stored.
- Member Events — Join, leave, and profile update events used for cohort tracking and daily membership snapshots.
- Cached Display Names — Temporarily cached to provide readable dashboard interfaces. Display names are refreshed periodically and are not used for profiling.
- Moderation Profiles — When the Sentinel moderation plugin is enabled, per-server moderation history including warnings, actions taken, and moderator notes.
- Plugin Activity Logs — Audit logs recording plugin installations, configuration changes, and administrative actions.
3.2 Data You Provide Directly
- Plugin Configuration Data — Settings and preferences entered via the web dashboard or bot commands, stored per server.
- Ticket Content — Messages within ticket channels may be stored to generate transcripts, if enabled by the Server Administrator.
- LFG Listings — Group Finder listings you create, including role requirements and description.
- Survey Responses — Responses submitted via Ticket surveys, if enabled by the Server Administrator.
3.3 Usage & Analytics Data
- Feature Usage Events — Which bot commands and features are invoked, stored as aggregated analytics events to improve service quality.
- Dashboard Usage — General interaction data from the web dashboard, used to improve the interface.
- Error & Diagnostic Logs — Crash reports and error traces used solely for debugging and stability improvements.
3.4 Data We Do NOT Collect
3.5 Marketplace & Developer Data
- Reviews & Ratings — When you submit a review or rating for a marketplace plugin, your Discord User ID is associated with that review.
- Installation & Entitlement Records — Records of plugin installations and subscription entitlements tied to your server or account.
- Developer Account Data — For plugin developers, we store your Discord User ID, plugin metadata, and revenue records associated with your developer account.
3.6 Third-Party Plugin Data Handling
Third-party plugins published to the marketplace operate within a sandboxed environment but may collect data within the scope of their declared capabilities. All third-party plugins are required to provide a privacy disclosure during the review process. EmberStream Studio is not responsible for data handling practices of third-party plugins beyond enforcing our marketplace review requirements.
3.7 Payment Data
Payments are processed by Stripe. We never store payment card numbers, CVV codes, or full billing details. The data we receive from Stripe is limited to transaction IDs, subscription status, billing dates, and the last four digits of your payment method. For details on how Stripe handles your payment data, please refer to Stripe’s Privacy Policy.
4. Discord Privileged Intents & Permissions
MMO Maid uses the following Discord privileged intents to deliver its features:
- Message Content Intent — Used for moderation rule evaluation, ticket transcript generation, and command handling. Message content is not stored unless required by a configured feature (e.g., ticket transcripts or moderation logging).
- Guild Members Intent — Used for analytics cohort tracking, moderation profiles, and role-based features. Member data is processed only within servers where MMO Maid is installed.
- Presence Intent — If enabled by the Server Administrator, used for activity-based features. Presence data is ephemeral and is not stored.
These intents are used solely for the declared functionality described in this policy. We do not use privileged intent data for profiling, advertising, or sale to third parties.
5. Discord Developer Policy Compliance
In accordance with Discord’s Developer Policy, we affirm the following:
- We do not use Discord data for profiling users for advertising or data brokering purposes.
- We do not sell or license Discord user data to any third party.
- We do not use message content or member data for machine learning or artificial intelligence model training.
- All Discord API data is subject to strict purpose limitation and is used only as described in this policy.
- Where data is used for service improvements, it is aggregated and anonymized before analysis.
6. How We Use Your Information
We use the data we collect for the following purposes only:
- Service Operation — To provide, run, and maintain MMO Maid’s features and the web dashboard.
- Feature Delivery — To power specific plugin features, e.g., using voice session timestamps to calculate analytics or Guild IDs to isolate data between tenants.
- Analytics & Insights — To provide Server Administrators with actionable data about their community’s activity.
- Service Improvement — To identify bugs, optimize performance, and inform feature development through aggregated, anonymized usage patterns.
- Security & Integrity — To detect abuse, enforce our Terms of Service, and protect our infrastructure.
- Legal Compliance — To comply with applicable laws, regulations, and valid legal requests.
We do not use your data for advertising, behavioral profiling, or any purpose unrelated to operating and improving our services.
7. Legal Basis for Processing (GDPR)
For users in the EEA, UK, or other jurisdictions requiring a legal basis for data processing:
- Contractual Necessity — Processing required to deliver the services requested under our Terms of Service.
- Legitimate Interests — Processing for analytics and service improvement where our interests do not override your fundamental rights.
- Legal Obligation — Processing required to comply with applicable laws.
- Consent — Where we request optional data not covered above, we will seek your explicit consent.
8. Data Storage & Security
8.1 Infrastructure
All persistent data is stored in secured, encrypted databases hosted on managed cloud infrastructure. Operational caching uses dedicated in-memory stores within the same environment. Our infrastructure is designed for multi-tenant isolation — each Discord server’s data is logically separated.
8.2 Security Measures
- Encryption in transit (TLS/HTTPS) for all data communications.
- Encryption at rest for database storage.
- Role-based access controls limiting which systems and personnel can access data.
- Regular security reviews and dependency audits.
- Rate limiting and backpressure mechanisms to protect service stability.
No system is completely secure. If you believe a security incident has occurred, contact us immediately at legal@emberstreamstudio.com.
8.3 Data Location
Data is stored on managed cloud infrastructure, which may involve servers in the United States or other jurisdictions. If you require specific data residency, please contact us.
9. Data Retention
- Active Server Data — Retained while MMO Maid is installed in a Discord server. After removal, data is retained for a 30-day grace period and then permanently deleted.
- Analytics Data — Raw event data is retained for 90 days by default (Server Administrators may configure a shorter period). Aggregated trend data is retained indefinitely.
- Ticket Transcripts — Retained per Server Administrator configuration. Administrators may configure automatic expiration or request manual deletion at any time.
- Error & Diagnostic Logs — Retained for 30–90 days before automatic deletion.
- Moderation History — Retained while the bot is installed. Deleted upon a server data deletion request.
- Marketplace Data — Retained while a subscription is active. Purchase history is retained as required for financial record-keeping.
- Cached Display Names — Refreshed periodically and automatically purged when no longer referenced by any active feature.
Server Administrators may request deletion of all data associated with their server by contacting legal@emberstreamstudio.com. We process such requests within a reasonable timeframe, subject to legal retention obligations.
10. Data Sharing & Third Parties
We do not sell, trade, or rent personal data to any third party. We may share data only in these limited circumstances:
- Cloud Hosting — Google Cloud Platform (United States) provides our hosting and managed database infrastructure under contractual data-protection obligations.
- Business Email — Google Workspace (United States) hosts our business email under contractual data-protection obligations.
- Payment Processor — Stripe (United States) processes payments on our behalf. We do not directly store payment card data.
- Third-Party Plugin Developers — Plugins published by third-party developers may receive limited data within the scope of their declared capabilities and approved permissions. Developers are bound by the marketplace developer terms accepted during onboarding.
- Legal Requirements — We may disclose data when required by law, court order, or government authority, or to protect our rights or safety.
- Business Transfers — In the event of a merger, acquisition, or asset sale, your data may be transferred. We will provide notice.
11. Cross-Server Data Sharing
The Group Finder federation feature allows servers to share listing data across participating communities. Shared data is limited to listing titles, descriptions, role requirements, and server IDs.
No private member data is shared across servers. Server Administrators control whether their server participates in federation and may opt out at any time through the dashboard.
12. Temporary & Cached Data
During normal operation, we process certain ephemeral data that is not permanently stored:
- Voice Channel Tracking — Temporary state used to manage dynamic voice channels.
- Session Data & Rate-Limiting Counters — Used to manage active sessions and enforce rate limits.
- Cached Configurations — Server configurations cached in memory for fast response times.
This data is ephemeral, is not persisted to long-term storage, and is cleared on service restart.
13. Service Diagnostics & Monitoring
To maintain service reliability, we collect diagnostic data including:
- Request traces and performance metrics used for debugging and optimization.
- Structured logs containing event types, timestamps, and error codes.
- Discord User IDs or Server IDs may appear in error contexts when necessary for troubleshooting.
Diagnostic data is used solely for debugging and maintaining service quality. It is subject to the retention periods described in Section 9 and is never used for profiling or marketing.
14. Multi-Tenancy & Data Isolation
MMO Maid is a multi-tenant platform serving multiple Discord servers. Each server’s data is logically isolated — Server Administrators and members can only access data associated with their own server.
EmberStream Studio engineering staff may access data across tenants solely for operating, debugging, and maintaining the service. Such access is governed by internal access controls and is logged for audit purposes.
15. Your Privacy Rights
Depending on your location, you may have the following rights:
- Right of Access — Request a copy of the personal data we hold about you.
- Right of Rectification — Request correction of inaccurate data.
- Right of Erasure — Request deletion of your personal data, subject to legal retention requirements.
- Right to Restriction — Request that we limit processing of your data in certain circumstances.
- Right to Data Portability — Receive your data in a structured, machine-readable format.
- Right to Object — Object to processing based on legitimate interests.
- Right to Withdraw Consent — Withdraw consent at any time where processing is consent-based.
To exercise any of these rights, contact legal@emberstreamstudio.com. We respond within 30 days. We may require verification of your identity, which may include your Discord User ID.
15.1 California Residents
If you are a California resident, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), provides you with additional rights regarding your personal information. We disclose the following:
- Categories of personal information collected — identifiers (Discord User IDs, server identifiers); commercial information (subscription and purchase records); internet or other electronic network activity (feature usage events); and inferences derived from the foregoing.
- Sale of personal information — We do not sell personal information as defined by the CCPA.
- Cross-context behavioral advertising — We do not share personal information for cross-context behavioral advertising.
- Minors — We do not knowingly collect or sell personal information of minors under 16.
To exercise your rights under the CCPA — including the right to know, delete, correct, or limit the use of sensitive personal information — contact legal@emberstreamstudio.com. We will not discriminate against you for exercising these rights.
16. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal data from children under 13. Discord itself requires users to be at least 13 years old. If we become aware we have collected data from a child under 13, we will promptly delete it. Contact legal@emberstreamstudio.com if you believe this has occurred.
17. Discord Platform & Third-Party Policies
When using MMO Maid, you are also subject to:
EmberStream Studio LLC is an independent developer and is not affiliated with or endorsed by Discord Inc. We are responsible only for data processing within our own systems.
18. Cookies & Web Dashboard
For full details on cookie usage and to manage your preferences, see the Cookies section below.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date above, post the revised policy on our website, and for material changes provide notice via our Discord community or dashboard notification. Continued use of our services following notice of changes constitutes acceptance of the updated policy.
20. Contact & Data Controller Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
- Legal: legal@emberstreamstudio.com
- General: support@emberstreamstudio.com
- Website: mmomaid.cloud
- Discord: discord.gg/mmomaid
We aim to respond to all privacy inquiries within 30 days.
1. Acceptance of Terms
By accessing, installing, configuring, or otherwise using MMO Maid or any related service operated by EmberStream Studio LLC (“Company,” “we,” “us,” or “our”) — including the MMO Maid bot and its associated web dashboard — you (“User,” “Server Administrator,” or “you”) agree to be legally bound by these Terms of Service (“Terms”) and all incorporated policies.
If you are accepting these Terms on behalf of a Discord server, guild, or organization, you represent that you have the authority to bind that entity and its members to these Terms. If you do not agree to any part of these Terms, you must immediately discontinue use of all our services.
We reserve the right to update these Terms at any time. When we do, we will update the “Last Updated” date above. Continued use of our services following any change constitutes your acceptance of the revised Terms.
2. Description of Services
MMO Maid is a multi-tenant Discord bot platform operated by EmberStream Studio LLC, offering modular plugin functionality, a web-based administration dashboard, a developer SDK, and a plugin marketplace for MMO gaming communities.
Services provided under the MMO Maid platform include, but are not limited to:
- Plugin Ecosystem — Modular plugin architecture with a marketplace for discovering, installing, and managing both built-in and third-party plugins on a per-server basis.
- Developer SDK & Portal — Tools for third-party developers to build, test, publish, and monetize plugins within a sandboxed runtime environment.
- Web Dashboard — Per-server administrative interface for configuring plugins, managing permissions, and reviewing analytics.
2.1 Built-in Plugins
The following plugins are included with MMO Maid out of the box and can be enabled or disabled per server through the web dashboard:
- Analytics — Server-activity tracking covering messages, voice time, member events, leaderboards, threshold-based role rewards, cohort retention, and configurable alerts. Processes message and voice-session metadata, member join/leave events, and role assignments.
- Scheduled Announcements — Timezone-aware scheduler for one-off and recurring messages to designated channels, with graceful catch-up after platform downtime. Stores message content, target channel IDs, and recurrence schedules.
- Beacon Events — Guild-event scheduling for raids, dungeon nights, PvP, and other activities, with role-based sign-up slots, multi-status RSVPs, waitlists, attendance reputation, and pre-event reminders. Stores event metadata, attendee user IDs, attendance history, and optional event feedback.
- Giveaways — Random-winner giveaways with weighted entries, per-role and server-booster multipliers, eligibility gates (account age, server tenure, roles, minimum messages), and a public spectator page that streams the live drawing. Stores entries, draws, and winner records; draws use cryptographic OS entropy.
- Group Finder — Looking-for-Group listings with role-based slots, activity templates, saved searches with alerts, ready-checks, and optional cross-server discovery via opt-in networks. Stores listings, slot/member assignments, watchers, reports, and per-user moderation history (such as suspensions).
- Sentinel Moderation — Automod and case management with a sixteen-condition rule engine (word matching, spam, links, attachments, account age, phishing, and more), warning-points ledger, time-decayed user-risk scoring, raid protection, and an appeals workflow. Records moderation cases, point-ledger entries, watchlist data, join logs, and message context used for rule evaluation.
- Social & Patches — Polls external feeds (Twitch, YouTube, RSS, Patreon, Steam patch notes, Riot, Apex, Fortnite, Minecraft, Guild Wars 2, GitHub releases, and others) and posts new items to a Discord channel with optional role pings. Stores subscription configurations, dedup keys for posted items, and source credentials where required.
- Tickets — Support-ticket system with admin-built panels, modal intake forms, staff teams, SLA policies, ticket channels or threads, claim and assignment workflows, internal notes, canned responses, transcripts, and CSAT surveys. Stores ticket metadata, form submissions, internal notes, full conversation transcripts on close, and a staff-action audit log.
- Join-to-Create Voice Channels — Automatically creates a personal voice channel when a member joins a designated lobby and deletes the channel when it becomes empty, with configurable name template, user limit, bitrate, and optional ownership permissions. Stores per-channel ownership and configuration; does not store voice content.
- Welcome — Member-onboarding system with templated welcome and goodbye messages, generated welcome cards, auto-roles, welcome DMs, milestone celebrations, a multi-task welcome quest, first-message celebration, and reaction-role menus. Stores welcome event records, quest progress and rewards, and role-menu definitions.
Built-in plugins are included free during the beta period and remain part of the core platform. Plugin availability and capabilities may evolve as the platform develops.
We continuously develop new features and may modify, add, or remove services at any time. Feature availability may depend on your enrolled tier or plan, and specific features become subject to these Terms only when made available to your account. Feature names and capabilities may evolve as the platform develops.
3. Plugin Marketplace & Third-Party Plugins
3.1 Marketplace Overview
MMO Maid hosts a marketplace where third-party developers may publish plugins for use by Server Administrators. Server Administrators choose which plugins to install on their servers. Marketplace plugins go through our review process before publication; however, they are provided by independent developers and not by EmberStream Studio LLC. Server Administrators are responsible for evaluating plugin trustworthiness, reviewing requested capabilities, and accepting any third-party plugin terms before installation.
3.2 Third-Party Plugin Responsibilities
Third-party plugins may have their own terms of service and data-handling practices. By installing a third-party plugin, the Server Administrator accepts the plugin developer’s terms in addition to these Terms. EmberStream Studio LLC is not responsible for the behavior, data handling, or content of third-party plugins.
3.3 Plugin Sandboxing & Capabilities
All marketplace plugins run in a sandboxed environment with limited, permission-based access to platform features. Plugins must declare the capabilities they require — such as sending messages, reading channels, or managing roles. Server Administrators review the requested capabilities before approving installation.
3.4 Plugin Reviews & Ratings
Users may submit reviews and ratings for marketplace plugins. Reviews must be honest and comply with the Acceptable Use provisions in Section 10. We reserve the right to remove reviews that violate these Terms.
3.5 Revenue Sharing
Developers who monetize plugins through the marketplace are subject to additional terms governing revenue sharing, payouts, tax reporting, and related obligations. These terms are presented during the developer onboarding process and must be accepted prior to publishing a paid plugin.
4. Developer SDK & Publishing
4.1 SDK License
We grant developers a limited, non-exclusive, revocable license to use the MMO Maid SDK for the sole purpose of developing plugins compatible with the MMO Maid platform. The SDK is licensed solely for this purpose; you may not use the SDK to develop a directly competing Discord plugin marketplace or bot platform.
4.2 Plugin Capability System
Plugins must declare all required capabilities at the time of submission. Plugins may not request capabilities beyond what is necessary for their stated functionality.
4.3 Sandboxed Runtime
All plugins execute within a sandboxed runtime environment. Any attempt to escape, circumvent, or undermine the sandbox constitutes a violation of these Terms and may result in immediate plugin removal and account termination.
4.4 Publishing Requirements
All published plugins must pass our review pipeline before becoming available on the marketplace. Submissions must include accurate descriptions, complete capability declarations, and a privacy disclosure if the plugin collects or processes user data.
4.5 Developer Conduct
Plugin developers must not introduce malicious code, collect data beyond their declared purposes, or mislead users about the functionality of their plugins.
5. Bring Your Own Bot Token (BYO)
5.1 Custom Bot Tokens
MMO Maid supports running under a custom Discord bot token provided by the Server Administrator, allowing the service to operate under a server’s own bot identity.
5.2 Token Security
You are solely responsible for the security and confidentiality of any custom bot token you provide. EmberStream Studio LLC is not liable for any unauthorized use, compromise, or abuse of your bot token.
5.3 Compliance
Use of the BYO feature must comply with Discord’s Developer Policy and Terms of Service. You are responsible for ensuring that your custom bot meets all applicable Discord requirements.
6. Cross-Server Features & Network Federation
6.1 Group Finder Networks
The Group Finder feature supports network federation, allowing group listings to be shared across multiple participating Discord servers.
6.2 Data Sharing Consent
By enabling cross-server features, Server Administrators consent to sharing listing data — including titles, descriptions, role requirements, and server identifiers — with other participating servers. No private member data is shared without explicit configuration by the Server Administrator.
6.3 Network Participation
Server Administrators may opt in to or out of network federation at any time through the web dashboard.
7. Rate Limits, Quotas & Fair Use
Our services enforce rate limits and usage quotas to ensure fair access and maintain platform stability. Automated actions, API calls, and bot commands are subject to per-minute and per-day limits that vary by plan tier. Circumventing, bypassing, or abusing rate limits is a violation of these Terms. We may adjust limits at any time to preserve service quality.
8. Eligibility
To use our services you must:
- Be at least 13 years of age, or the minimum legal age required in your jurisdiction to enter into binding agreements.
- Have a valid Discord account in good standing and comply with Discord’s Terms of Service and Community Guidelines.
- Not be barred from receiving services under applicable law.
Server Administrators who configure MMO Maid represent that they have the requisite permissions within that server to authorize the bot’s functionality and data processing on behalf of their members.
9. Accounts, Access & Server Administration
9.1 Discord Authentication
Access to the MMO Maid web dashboard is authenticated via Discord OAuth2. You are responsible for maintaining the security of your Discord account credentials. We are not liable for any loss or damage arising from unauthorized access to your Discord account.
9.2 Server Administrator Responsibilities
Discord server owners and administrators who add MMO Maid to their server (“Server Administrators”) are responsible for:
- Informing server members that MMO Maid is present and collecting operational data as described in our Privacy Policy.
- Configuring plugins and features in compliance with applicable law and Discord’s policies.
- Managing access permissions for the web dashboard and bot commands within their server.
- Any use of the services by members of their Discord server.
9.3 Account Termination
We reserve the right to suspend or terminate access to our services for any server or user at our sole discretion, including for violations of these Terms, without prior notice.
10. Acceptable Use
You agree to use our services only for lawful purposes. The following are prohibited:
- Discord Policy Violations — Using our services in any way that violates Discord’s Terms of Service, Developer Policy, or Community Guidelines.
- Reverse Engineering — Attempting to reverse engineer, decompile, or otherwise derive source code from our software or services, except to the extent such activity is expressly permitted by applicable law (such as interoperability research permitted under 17 U.S.C. § 1201(f)).
- Automated Abuse — Using scripts or tools to abuse, overload, stress test without authorization, or circumvent rate limits or security features.
- Unauthorized Resale — Reselling, sublicensing, or commercially exploiting access to our services without explicit written authorization.
- Harmful Content — Using our services to store, transmit, or facilitate content that is illegal, harassing, threatening, or defamatory.
- Interference — Taking any action that disrupts, degrades, or impairs the integrity or performance of our infrastructure or services.
- Impersonation — Impersonating EmberStream Studio LLC, its staff, or other users.
- Data Harvesting — Collecting data from our services in ways not permitted by these Terms or our Privacy Policy.
11. User Content
11.1 Your Ownership
You retain all ownership rights to content you and your server members create or provide through our services — including Discord messages, configuration settings, ticket content, and LFG listing information.
11.2 License to Us
By using our services, you grant EmberStream Studio LLC a limited, non-exclusive, royalty-free license to access, store, process, and display your content solely to the extent necessary to provide and operate the services. This license terminates when your data is deleted in accordance with our Privacy Policy.
11.3 Content Standards
You are solely responsible for all content submitted through our services. You represent and warrant that you have all rights necessary to submit such content and that it does not violate any applicable law or third-party rights.
12. Intellectual Property
All software, code, design, logos, trademarks, product names, and documentation associated with EmberStream Studio LLC and MMO Maid are our exclusive intellectual property and are protected by applicable law.
Nothing in these Terms grants you any right, title, or interest in our intellectual property. You may not use our trademarks, logos, or branding without prior written consent. Feedback and feature suggestions you provide may be used by us freely without obligation or attribution.
13. Fees, Plans & Payments
13.1 Free Tier
MMO Maid currently provides a Community tier at no cost, which includes the core plugin suite, web dashboard access, community support via Discord, and input on the feature roadmap.
13.2 Paid Plans
Paid subscription plans are available and provide access to premium features, increased quotas, and priority support. Any fees will be disclosed clearly before purchase. By subscribing, you authorize us to charge the applicable fees to your designated payment method.
13.3 Payment Processing
All payment transactions are processed by Stripe, a PCI DSS-compliant third-party payment processor. We do not directly store, process, or transmit payment card data. By subscribing to a paid plan, you agree to Stripe’s Terms of Service.
13.4 Marketplace Purchases
Purchases of third-party marketplace plugins are also processed through Stripe. Plugin developers receive their share of revenue in accordance with the marketplace developer terms presented during onboarding.
13.5 Refunds
Refund eligibility for paid plans will be described at the time of purchase. We do not currently offer refunds for partial billing periods unless required by applicable law.
13.6 Pricing Changes
We reserve the right to change pricing for any services at any time. Continued use of paid services after a pricing change constitutes acceptance of the new pricing.
14. Service Availability & Modifications
EmberStream Studio LLC aims to maintain high service availability, but does not guarantee uninterrupted or error-free operation. We reserve the right to perform maintenance, modify or remove features, or suspend the services entirely with reasonable advance notice where practicable. We are not liable for any damages arising from service interruptions.
15. Disclaimer of Warranties
OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow exclusion of implied warranties; in such cases, exclusions apply to the fullest extent permitted by law.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EMBERSTREAM STUDIO LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE OUR SERVICES.
In no event shall our total aggregate liability for all claims exceed the greater of (a) the total fees paid by you to EmberStream Studio LLC in the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100.00).
17. Indemnification
You agree to indemnify, defend, and hold harmless EmberStream Studio LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to your use of our services in violation of these Terms, content you submit, your violation of applicable law or third-party rights, or actions taken by your server members through features you have configured.
18. Third-Party Services & Discord
Our services operate on and integrate with Discord, Inc.’s platform. Your use of Discord is governed entirely by Discord’s own Terms of Service, Privacy Policy, and Developer Policy. EmberStream Studio LLC is not affiliated with, endorsed by, or responsible for Discord’s platform. Payment processing is provided by Stripe; your use of Stripe is governed by Stripe’s own terms and policies. Marketplace plugins are developed and maintained by independent third-party developers who are solely responsible for their own products. Our services also rely on third-party infrastructure providers; we are not responsible for their availability, security, or policies.
19. Governing Law & Dispute Resolution
19.1 Governing Law
These Terms shall be governed by the laws of the State of South Carolina and the applicable federal laws of the United States, without regard to conflict of law principles. The exclusive venue for any non-arbitrable dispute shall be the state or federal courts located in Pickens County, South Carolina.
19.2 Informal Resolution
Before initiating any formal legal proceeding, you agree to contact us at legal@emberstreamstudio.com and make a good-faith effort to resolve any dispute informally within thirty (30) days.
19.3 Binding Arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. Arbitration shall take place in Pickens County, South Carolina, or by video conference at the parties’ mutual election. Judgment on the arbitral award may be entered in any court of competent jurisdiction.
19.4 Class Action Waiver
YOU AND EMBERSTREAM STUDIO LLC AGREE THAT EACH MAY BRING CLAIMS ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
20. General Provisions
These Terms constitute the entire agreement between you and EmberStream Studio LLC regarding the services. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and remaining provisions continue in full force. Our failure to enforce any provision does not waive our future right to do so. You may not assign your rights without our prior written consent. We are not liable for delays caused by circumstances beyond our reasonable control.
21. Contact Us
For questions regarding these Terms, please contact:
- Legal: legal@emberstreamstudio.com
- General: support@emberstreamstudio.com
- Website: mmomaid.cloud
- Discord: discord.gg/mmomaid